TERMS & CONDITIONS For Website, Apps, Software & ISP Hosting Services rendered by Chillies.co.za:
1. The client will provide all the necessary website info, including written, graphical, photographic and other content within 5 working days. Chillies cannot be held responsible for delays in development due to lack of required website content or lack of timeous feedback during the testing period. The amount quoted is based on estimated time we projected it will take for this project to be completed which contributes to the costs of having developers occupied on this project for the duration of the estimated timelines we projected.
2. Any major or minor customization changes as per client’s preference and request done during or after the project will be invoiced for the client’s account and will be charged at our hourly rate as per quotation. Any changes, tweaks, customization not stipulated on quote or attached addendum which specify clients special needs will be charged, client must make sure that every small detail & website needs must be specified on addendum or quote for client not be invoiced for additional work done to original quoted website.
3. If the client fails to provide feedback within the allocated time period speculated above the website will be regarded as completed and the client will be invoiced for any outstanding fees which may still be due.
4. No design or development work will commence prior to minimum of 75% of the quoted amount being paid. The balance of 25% will need to be settled no later than 5 working days after the website’s demo link has been provided to the client. No refund options available as developers need to be paid during the project and all projects assigned to Chillies.co.za must be completed by Chillies.co.za.
5. All projects will be developed on Chillies servers hosted locally and or abroad, the said project website, app, software, etc will only be transferred to client or client server should client want to host independantly only once project is 100% completed and final payment settled. Any work done on demo websites and client live website during the project will be charged additionally at end of project.
6. The Quotations/invoices unless stipulated, excludes additional costs/licence fees, etc that may arise for applications, plugins, software, etc of 3rd party which client could want to implement or upgrade, the quotations/invoices will always include free version unless clearly stipulated otherwise.
7. Website hosting for this project will be charged monthly for which a debit order instruction form will be sent to the client for completion & or alternatively a monthly invoice to be paid by client by monthly or yearly basis. If the website is not hosted on our servers additional fees (over and above our normal hourly rate) will be charged for upgrades, maintenance, repairs or any other work which needs to be done after completion due to the delays to get permissions from said ISP to give us access. Monthly hosting fees can change automatically without any notice if website traffic limits is reached or disk space exceeded, as this can cause website to go offline if we totally cap the services. Cancellations of hosting services require a 30 day notice in writting emailed to firstname.lastname@example.org.
8. Projects get attended to on a first come, first served basis. This means that payment of the requisite deposit for a particular project does not constitute the commencement of work on said project. Please note that the timelines is only a projection and may be negatively affected by factors such as load shedding, internet connectivity issues, staff illness, computer hardware and/or software errors and other problems which are outside our control, although timelines is very difficult to stipulate accurate deadlines & timelines, we do strive to meet deadlines as much as possible. Tweaks and changes requested by client does have impact on the duration of any project and such tweaks, additions and changes thats not stipulated on website brieifing prior to commencement of the quoted project will be charged accordingly after the project.
9. We take no responsibility for maintenance or upgrade of the website once the project has been completed. This includes upgrade of website CMS (Content Management System), plugins, browser compatibility upgrades (we do NOT support Internet Explorer by default – compatibility can be built in on request), repairing of hacked websites which have backups available, bug repairs or any other alterations and/or fixes which may be required after project completion. All the aforementioned can be done at our normal hourly rate as requested by client. These costs will be charged per hour rate. Client should regularly review his/her website and notify us if there are bugs, upgrades to plugins etc so we can do it and invoice, websites should be updated at least twice a year, the compatibility of websites on browsers change as the browsers upgrade their platforms.
10. Our quotations is valid for thirty (30) days from date of issue.
11. Acceptance of this quote and payment of the requisite deposit implies acceptance of these terms & conditions and/or any addendums which may be attached to this quote for your reference, these terms & conditions is accepted at Bloemfontein on the date of acceptance of quote invoiced and emailed to client.
12. Client hereby gives consent that he/she understood & was informed of everything related to the terms, the development procedures & responsibilities of both parties during & after this project completed at acceptance of this quotation and the link was provided of the online terms on quotation receipt.
13. Cancellation of services like hosting or any monthly agreements must only be done in writing and must be emailed to email@example.com 30 days prior to date of cancellation, in the case of a monthly agreement that still hasn’t expired its term agreed, the client will be able to buy out the remainder of the period outstanding in order to get such agreement cancelled.
14. Project Management will be dealt with the appointed Project Manager, all the queries, work flow, alterations, changes, training etc will be dealt with the appointed project manager on the designated SKYPE group created for you, my assigned developer & project manager. The Skype group will be used for conference calls, screen sharing etc. Chillies Software is an International company and have highly skilled developers locally and abroad in studios or isolated virtual offices. All emails must be send to firstname.lastname@example.org which is related to information data for the use of the website. All content and images must be shared on Google Drive Folder with email@example.com & firstname.lastname@example.org, Please take note; no direct emails as the emails get cluttered and lost.
15. Chillies is an International Software Development company, hence we have of the best software developers working for Chillies Software globally.
16. Prices quoted is per budget estimated timeline set out on quote for said project, any project that exceed the budgeted period due to constant changes and alterations will allow Chillies to invoice for the surplus hours exceeded when required.
17. To prevent any kind of Cyber Crime we request that our clients always double check our bank information of any Quotation and or Invoices received from email@example.com the bank details must be the same as the following when creating a beneficiary of Chillies on clients bank account, the beneficiary created can also be screenshot/ print to pdf and email to firstname.lastname@example.org to confirm if correct:
Ntando Investments 14 (Pty) Ltd t/a Chillies Software
Type: Cheque Account
Branch: Preller Plein (230234)
Swift Code: FIRNZAJJ